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Sales conditions

Definitions Sales of products offered on our website store.laura4u.com (hereinafter "the Site") are governed by the following General Terms and Conditions of Sales (hereinafter the “Terms and Conditions”). The products offered on the Site are sold directly Gente Edizioni Musicali Srl (hereinafter "GENTE"). GENTE is a company registered under the Italian laws, with Tax and VAT No. 01356360394, Tax payer’s code No. 04824091005 and head office in Viale Bianca Maria 28 - 20129 Milan (MI) - Italy..

2. Introduction
2.1. The goods displayed on the Site are offered on sale exclusively to individuals above the age of consent. The purchase will be possible only in case of shipment to one of the following countries displayed in the ‘Country’ pop-up menu of order form.
2.2. Reselling, rental or disposal for any commercial or professional purposes of products purchased from the Site is expressly forbidden.
2.3. GENTE may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.
2.4. The customer is requested to read carefully these Terms and Conditions that can also be viewed and downloaded at any moment through links from the home page and/or from the e-mail that GENTE will send you according to Article 3.7.

3. Purchasing
3.1. For each product selected, you can view a web space featuring photograph of the item, its unit price, its colors and sizes (if applicable).
3.2. Each sale carried out by GENTE by means of the online sale service (the “Service”) shall concern one or several goods, with the limit of a maximum of 9 pieces for each item (hereinafter simply referred to as “Sale”).
3.3. You choose the items you are interested in, and the description of the goods being sold, including the relative measures or size (if applicable), jointly to one or more digitalised photographic images allowing a correct viewing of the good itself available on the Site, will be included in your Shopping Cart.
3.4. Click on the Shopping Cart icon to view the items you have selected and the total price of your order. Check that the contents of the Shopping Cart are correct before confirming your order completing the purchase form according to the instructions provided on the relevant page of the Site and confirming that you read and agreed on these Terms and Conditions.
3.5. Should you need to amend (e.g. item or number of items) or correct any error on your order, you will have to follow the instructions contained on the Site.
3.6. Upon confirmation, your order will be submitted directly to GENTE. The purchase order shall be stored in the GENTE system located in Italy. You will be able to track the status of your order according to Article 8.3.
3.7. At the end of the purchase procedure, we recommend to download, save or print out the Terms and Conditions applicable at the time of completion of your order. You will also receive an e-mail, at the address you entered in the purchase form, confirming the main conditions of your purchase.
3.8. While GENTE continues to make every effort to ensure that the photographs displayed on the Site are faithful reproductions of the original products, including adopting every technological solution possible to minimize inaccuracies, variations may occur due to the technical and color resolution characteristics of your computer. GENTE shall not be liable therefore for the eventual inadequacy of the graphic representations of GENTE products displayed on the Site owing to the above mentioned technical issues.
3.9. GENTE reserves the right to reject orders from any customer with whom there is an ongoing legal dispute regarding a prior order. This applies equally to all cases in which GENTE considers the customer unsuitable, for instance in the case of previous violations of terms and conditions for online purchases on the Site or for whatever other legitimate reason, especially where the customer has been involved in fraudulent activity of any kind.

4. Availability
4.1. You acknowledge that the products offered by GENTE with the Service are subject to stock limits. You may check the availability of any item offered on the Site at any time, either while creating your Shopping Cart or after completing your order.
4.2. You cannot order a product by loading your Shopping Cart and saving it for purchase at a later Internet session. Unless you fully complete the order procedure, the contents of your Shopping Cart will be lost without trace at the end of each shopping session.
4.3. Inconveniences may occasionally occur regarding the availability of certain products. In such circumstances, we will inform you of this fact as soon as possible (and in any case within the term of delivery as specified below) by e-mail or telephone. We will give you the option to order a different item of the same type or alternatively, to cancel your order. Should you opt to cancel your order no charge will be made to your credit card. In the event that your credit card has already been charged, you will be refunded as soon as possible.
4.4. GENTE reserves the right to change the items offered on the Site at any moment, without prior notice.

5. Completing an order
5.1. The order procedure is completed when you select the "Confirm" option. Upon confirmation, your order will be submitted to GENTE for processing and may not be changed or cancelled except as expressly provided in these Terms and Conditions or as required by the applicable Italian law.
5.2. Confirmation of your order will be taken as proof of your acceptance of the provisions contained in these Terms and Conditions.
5.3. The data recorded on the Site shall be treated as conclusive evidence of the details of the transactions between GENTE and the customer. In the event of a dispute between GENTE and the customer relating to a transaction conducted on the Site, the data recorded by GENTE shall be treated as legal evidence of the transaction. ??6. Price and Method of Payment

6. Price and method of payment
6.1. The prices of the products made available for Sale shall be indicated in Euros (EUR).
6.2. The total amount shown includes shipping costs, as detailed below and displayed on the Shopping Cart.
6.3. GENTE reserves the right to change the prices of the products offered on its Site at any moment and without prior notice. You will be charged the prices displayed on the Site at time your order is confirmed, provided that the products ordered are available at that time.
6.4. GENTE only accepts payments by credit card. We accept the following credit cards: Visa® and MasterCard® . For Italy GENTE also accepts payments by PostePay cards.
6.5. Your order will only be dispatched once we have verified your credit card data with the bank and received authorization to debit your credit card. Your credit card will only be debited after your order is dispatched.


7. Delivery
7.1 Products sold on the Site may be purchased and delivered world wide. The products will be dispatched to the address given when the order is made
7.2. Shipping costs are charged to customers at a forfeit amount of: - € 10,00 for each order delivered to Italy; - € 20,00 for each order delivered to European Countries; - € 30,00 for each order delivered to U.s.a, Canada, Africa, Asia; - € 40,00 for each order delivered to Australia?The shipping costs are shown together with the other purchase costs at the conclusion of the order process, prior to confirmation.
7.3. GENTE shall make every effort to deliver the ordered products as quickly as possible, and to this end may break up an order into several shipments according to the availability of the items. In this case GENTE will inform you by e-mail or telephone. However, you will be billed total shipping costs as one single delivery.
7.4. Our Customer Service will provide assistance with any possible problem concerning the delivery; you may contact the GENTE Client Service department by e-mail at store@laurapausini.com
7.5. In the event of delivery problems or late deliveries of over 10 (ten) working days after the confirmation of your order, customers are requested to notify GENTE using the e-mail address store@laurapausini.com. GENTE reserves the right not to respond to claims made more than 30 (thirty) days after the order has been processed.

8. Conformity of orders
8.1. Goods must be checked at the moment of delivery to make sure they correspond to the items ordered.
8.2. Any eventual anomalies found at delivery (e.g. interference or damage to the packing, damaged goods, missing items with respect to the waybill, etc.) may be indicated directly on the delivery note in a handwritten comment signed by the customer.
8.3. If the goods do not correspond to the ordered products the customer must promptly notice GENTE at the e-mail address store@laurapausini.com and has the right to ask for the conformity of the order, or in case of any unavailability of the ordered products occurred in the meanwhile, to order a different item of the same type, or alternatively, to cancel the order. Should you opt to cancel your order no charge will be made to your credit card. In the event that your credit card has already been charged, you will be refunded as soon as possible.
Products sold on the Site may be purchased and delivered world wide. The products will be dispatched to the address given when the order is made

9. Returns and refunds - Cancellation
9.1. Cancellation of your order and claims for returns and refund regarding any item purchased on the Site must be made in the following way. a) Claims concerning possible returns of goods must be made within 10 (ten) days from the delivery date of the items to the customer by means of a request to be sent to the following e-mail addresses: store@laurapausini.com. b) The products must be returned in their original condition and original packaging at customer’s charge.
9.2. The products must be returned, at Laura Pausini Official FanClub, to the following address: Laura Pausini Official FanClub, Via F. santi 14 – 48027 Solarolo (Ravenna) - Italy
9.3. GENTE will verify whether the returned products are effectively in original condition being entitled to ask for damages in case of any damage or non correspondence with the products delivered to the customer. GENTE shall not be liable for any item returned being lost, misdirected or delivered late, the customer assuming all shipping risks.

10. Liability for defective goods
10.1. GENTE shall be liable for defects in GENTE items offered on the Site as per non conformity of the items to the ordered products, under the terms provided by Italian law and legislative decree 6 September 2005, no. 206 (Italian Consumer Protection Code that applies the correspondent EC Directives and, in particular, the principles and procedures set forth by the European Directive 1999/44/EC).
10.2. The warranty is valid upon the following cumulative conditions: a) the defect appears within 30 days after the delivery of the products; b) the customer formally claims the defects within a maximum of 2 months from the date s/he recognized the defect.
10.3. In particular, according to section 130 of the Italian Consumer Protection Code, in the case of a lack of conformity, the customer shall be entitled to have the goods brought into conformity free of charge by repair or replacement or to have an appropriate reduction made in the price or the contract rescinded with regard to those goods.
10.4. Any claim concerning this warranty related to the ordered items shall be notified by e-mail to the following e-mail address store@laurapausini.com, as confirmed by postal mail (return receipt letter) at: Laura Pausino Official FanClub, via F. Santi 14 – 48027 Solarolo (Ravenna) - Italy. ?

11. Limitation of liability
GENTE shall not be liable for any indirect or consequential damages and, in particular, shall accept no liability whatsoever for loss of income deriving from the purchase of GENTE products from the Site.

12. Disputes
12.1. These Terms and Conditions of Sales shall be governed by and construed in accordance with the Italian law, including the legislative decree 6 September 2005 no. 206 (Italian Consumer Protection Code), in particular Title III, Paragraph I, Section II, of the Italian Consumer Protection Code), and Italian legislative decree 9 April 2003 no. 70 (e-commerce law), without prejudice to any contrary overriding mandatory rule of the country of the consumer’s habitual residence.
12.2. In the event of a dispute the jurisdiction will be upon the courts of the place where the consumer has his/her domicile or residence according to the applicable law or, at customer’s choice in case of action started by the customer, upon the Italian Court of Milan.
12.3. GENTE reserves the right at any moment to modify or amend the Terms and Conditions and the Privacy Policy. These amendments shall be effective only in relation to purchase orders submitted after the date of modification or amendments.

13. Contacts
For any claim, further information or assistance on the Site or on the purchase procedure, please write an e-mail to the address store@laurapausini.com or contact Laura Pausini Official FanClub, Via F. Santi 14 – 48027 Solarolo (Ravenna) – Italy.